What's the Difference Between Customer Service and Customer Support
Aren't they the same thing? Even experts can have a difficult time differentiating between customer service and customer support. But, it's essential to get right if you're serious about offering...
By Lia
Feature Spotlight: Associated Services in Support Tickets
One of the big advantages of using the WHMCS built-in help desk tool to service your customers support needs is the quick and easy access you and your team get to your customers services. As part...
By Matt
WHMCS 7.10: New Weebly Free Plan
In WHMCS 7.10, you can offer your customers a free Website Builder solution that is included by default with all of your hosting plans. At WHMCS, we're always looking for ways to help our customers...
By Matt
Encrypting Your Emails with S/MIME
Whether you're thinking about personal or business communication methods, one of the most important mediums continues to be email. In 2020, there are over 4 billion email users worldwide, and 306...
By Matt
Why you should be offering a website builder to your customers
The internet is integral to daily life and plays a huge role in how people find the products and services they need. No matter what industry you're in, a website helps customers discover your...
By Matt
Feature Spotlight: Client Email Preferences
In WHMCS 7.10, we're giving customers greater control over the email notifications they receive with a new Email Preferences feature. Accessed via the Client Profile section within the client area,...
By Matt
Feature Spotlight: Cron Task Reporting
In WHMCS 7.10 we've introduced more detailed logging of the automated actions that are carried out by WHMCS, allowing you to delve deeper into the actions that WHMCS is performing on your behalf. ...
By Matt
Feature Spotlight: Image Uploads in KB Articles
In WHMCS 7.10 we delivered a longstanding feature request - the ability to upload images via your web browser for use in knowledgebase articles and email messages. With over 140 votes over the...
By Matt