So far, this series has covered the basics of knowledgebases, how to select your content, and how to turn that content into great knowledgebase articles. In the last part, you'll see some ideas for...
By Sarah
In WHMCS 8.2, we've made changes to our addon system, providing powerful new ways to offer addons with products and services. We talked about some of them here. These changes have their own inherent...
By Sarah
Running a web hosting business means being part of a global industry that's forecast to reach $73 billion by next year. It also means tackling unique challenges every day. Luckily, WHMCS is an easy...
By Sarah
The first part of this series covered the basics of knowledgebases (here) and the second covered how to fill the knowledgebase you create in WHMCS with great content (check it out here). This part...
By Sarah
A knowledgebase is only as good as the content in it, and whether that content is "good" depends on many different factors. The first part of this series covered the basics of knowledgebases and how...
By Sarah
If you're reading this, it's a pretty good bet that you've used a knowledgebase. Knowledgebases provide a self-serve "library" of information about products, services, or other topics. They're where...
By Sarah
Your WHMCS installation holds a wealth of valuable data about your sales, your customers, and your business as a whole. So, having the ability to view and make sense of this data is vital to growing...
By Sarah
The first few communications that you have with a new customer are incredibly important: they set the tone for your business relationship and create your customer's first experience of the service...
By Sarah
One of the awesome features in WHMCS's support system is the ability to reply to and, if enabled, open support tickets through email. Tickets go to the correct department every time, and both WHMCS...
By Sarah