Creating an Effective Knowledgebase 2: Choosing Your Content
A knowledgebase is only as good as the content in it, and whether that content is "good" depends on many different factors. The first part of this series covered the basics of knowledgebases and how...
By Sarah
Creating an Effective Knowledgebase 1: So You Want to Start a Knowledgebase
If you're reading this, it's a pretty good bet that you've used a knowledgebase. Knowledgebases provide a self-serve "library" of information about products, services, or other topics. They're where...
By Sarah
Customizing WHMCS Reports
Your WHMCS installation holds a wealth of valuable data about your sales, your customers, and your business as a whole. So, having the ability to view and make sense of this data is vital to growing...
By Sarah
Customizing Your Emails
The first few communications that you have with a new customer are incredibly important: they set the tone for your business relationship and create your customer's first experience of the service...
By Sarah
OAuth for POP3/IMAP: Mail Importing in WHMCS 8.1 and later
One of the awesome features in WHMCS's support system is the ability to reply to and, if enabled, open support tickets through email. Tickets go to the correct department every time, and both WHMCS...
By Sarah
Synchronizing Invoice Due Dates
When due dates fall during the month can make a big difference for your business and your customers. It could be due to an external factor, like a third-party vendor needing payment on a certain...
By Sarah
Google Analytics 4 Support in the Google Analytics Addon
Gathering information about how your customers interact with your website and complete their orders is integral to making your business decisions. This practice, called "ecommerce tracking," is a...
By Sarah
Feature Spotlight: User Deletion in WHMCS 8.1
In WHMCS 8.0, we modernized user and login management, allowing access to multiple client accounts through a single user account. It's a powerful solution that's comprehensive, flexible, and, most...
By Sarah