What's the Difference Between Customer Service and Customer Support
Aren't they the same thing? Even experts can have a difficult time differentiating between customer service and customer support. But, it's essential to get right if you're serious about offering...
By Lia
Introducing the New WHMCS Mobile App
We're very excited to announce the Technical Preview launch of the new WHMCS Mobile App. The new app has been re-engineered and re-designed from the ground up to provide our users with a modern...
By Matt
Respond to tickets faster with Predefined Replies
One of the many ways that WHMCS can help you save time and provide better customer service is with the Predefined Replies feature within the ticket desk. With this feature, you can create and save...
By Lia
Reduce churn with Direct Debit payments from GoCardless
Direct Debit is the easiest and most reliable way to collect recurring payments. Automated subscription renewals can fail for many reasons - over-enthusiastic fraud filters by the banks, spending...
By Johnny
WHMCS Version 7.10.2 Released
Last month we announced the release of WHMCS 7.10 to General Availability. Today we have released WHMCS 7.10.2 which contains bug fixes and usability improvements for the 7.10 release. Getting the...
By Matt
marketgoo Introductory Promo
With WHMCS 7.10, you can now start re-selling SEO tool marketgoo to your customers. marketgoo is a beginner-friendly tool that guides users on what exactly they need to do in order to achieve more...
By Lia
How a Centralised Support Desk can help get your inbox under control
A study by McKinsey found that the average professional spends 28% of their day reading and responding to emails. And that's just the average; if you're looking at the volume of emails your customer...
By Lia
Feature Spotlight: Associated Services in Support Tickets
One of the big advantages of using the WHMCS built-in help desk tool to service your customers support needs is the quick and easy access you and your team get to your customers services. As part...
By Matt