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WHMCS Site Downtime

As many of you will have noticed by now, we have today become the unfortunate victims of a severe and malicious hack.

We are currently working to restore normal operations as quickly as possible and will post updates here as they become available here.

Initial indications are that the database of our ticketing system may have been compromised, and thus we would recommend that if you have recently sent us a ticket containing your WHMCS or FTP login details, and have not yet changed them again following that, that you do so as soon as possible. As soon as we know more about what happened we'll provide updates.

In terms of licensing, providing you have a valid local license key then at this time you should not be experiencing any interuptions in service. If you are doing a new installation or moving your license and thus require a license refresh, these will not be available until the site is back online. Or alternatively if your local key was not valid prior to this downtime, then you may also be experiencing issues validating currently, and once back online do get in touch with us so any local key issues with your installation can be resolved.

We would like to offer our sincere apologies for any inconvenience caused. We ask you to stick with us - now more than ever - in a challenging time. We promise to get everything back to normal soon.

UPDATE 18:09 The license checking server is now back online and providing valid license responses. So if you were experiencing licensing errors before, these should now be resolved. Our website and ticket desk should be back online within the next 30-60 minutes.

UPDATE 19:20 The main site is now being restored. Those with invalid local keys may experience intermittent license validation issues again.

UPDATE 19:55 The main site and ticket system are now back online.

UPDATE 20:50 Now our systems have been restored, a status update has been posted here: http://forum.whmcs.com/showthread.php?t=47650. Any further notifications will also be made there.

Matt


Posted by Matt on Monday, May 21st, 2012