One of the biggest new features of Version 6.0 is the brand new client area. This has been completely redesigned and re-written to give you, and your customers, the best possible experience. You may have already had a sneak peek of it if you have visited our booth at one of the recent Web Hosting conferences, if not then read on for details of how it will benefit you...
Optimized for Mobile
The new client area is designed to be responsive. Responsive web design is all about providing an optimal viewing experience - meaning easy reading and navigation with a minimum of resizing, panning, and scrolling - across a wide range of devices. With that in mind we've developed it using desktop computer monitors, iPads, iPhones and a range of Android devices. Even little things such as having numeric keyboards popup for numeric input fields all helps improve the mobile user experience.
One of the most noticeable new additions is the sidebars. These adapt and change depending upon the page you are viewing. When viewing announcements you will be presented with a month by month list to browse through, when searching the knowledgebase you get a tag cloud allowing you to jump to articles relating to a specific keyword, when opening a ticket, you get a list of your recent tickets...
Notifications for Clients
Accessible from every page, a new Client Notifications feature will alert your customers to items that need their attention. For example Credit Card Expiring Soon, Unpaid or Overdue Invoices, Domains Expiring within the next 30 Days, Available Credit Balances and more... Accessible to developers too, modules you use can register and display additional notifications to your users.
We've completely re-imagined the way the client homepage is used. Gone are the boring lists of open tickets and unpaid invoices. And in comes a fresh new approach, designed to deliver content in a way that both looks aesthetically pleasing, as well as working effectively on all types of device, providing a high level overview and direct access to as many different areas of the client portal as possible.
What's more, the items which are displayed are dynamic, and as with notifications, modules can register their own, as well as manipulate the default ones. Conditional too so a user only sees the notices that are relevant to them. In addition to the obvious things like unpaid invoices, expiring domains and support tickets, we've also included panels that provide quick access to all of a users active products/services, file attachments, affiliate program status and more.
Dynamic Searching, Pagination and More...
Another goal was to make it quicker and easier for end users to accomplish what they set out to. The sidebars which I mentioned earlier play a big part in this, but it doesn't stop there. New dynamic interactive tables are used throughout the client area for all table based lists. What this means is immediate page navigation without page reloads, instant filtering and searching as you type, plus we've also added quick filters that allow the end user to filter lists by any given status, Active, Open, Unpaid, etc...
Localisation - Bonjour, Ciao, Hola...
Gone is the old dropdown menu of languages by their English name, and in comes a new localised language dropdown chooser, with each language name displayed in its local native form. Designed to make your international visitors feel that little bit more at home.
I know many of you are keen to get your hands on the beta, and believe me we want to get it in your hands as soon as we can. We're working hard to make it available as soon as possible, but in the meantime, some of our team, including myself, are heading to WHD.global 2015 so we look forward to meeting you in Germany next week, and we'll have hands-on demos there for you to give a try, so be sure to stop by booth F18 and say hello!
Posted by Matt on Friday, March 20th, 2015
In my last article, I gave quite a high level overview of some of the changes that are coming in Version 6.0. If you missed it, click here to read that article.
In addition to the Redesigned, Responsive and Mobile Friendly Client Area, and all the under the hood changes, there's even more we've managed to pack into 6.0.
cPanel Single Sign-On - You'll never need to enter your WHM or cPanel password again...
Well, as long as you use WHMCS that is! In 6.0, you and your clients can login to cPanel/WHM from WHMCS without ever needing a second username or password. This is made possible by the implementation of Single Sign-On, allowing clients to transition from WHMCS to cPanel/WHM at the click of a button, without having to re-authenticate. For staff, it means the ability to become any cPanel user, as well as login and administer servers via WHM, and again, all without having to lookup or enter any passwords.
Neat, eh? And that's not all. We've also got a new feature codenamed 'WHMCS Connect' which we first demo'd at cPanel Conference 2014 and got people really excited. Think of this as your one stop server access portal, allowing you to control which of your staff have access to which of your servers, and meaning you don't have to disclose passwords to grant WHM access, as well as allowing staff to transition from server to server at the click of a button. Supporting clients just got a whole lot easier!
Domain Namespinning - Start selling those new TLDs!
Let's face it, most people often have a pretty good idea of the domain name they want. They come to your site, type in the name they're looking for, and if it's available, they buy it. And that's great. But do you know what's even better? If they buy 2, or 3, or even more domains... And that's where Namespinning comes in.
Powered by our partner eNom, the new Namespinner functionality in 6.0 allows you to present intelligent additional suggestions to users when they're searching for a domain name to buy, with a single aim - to make sure YOU get the sale. If their desired domain is taken, they get a list of alternatives they might be interested in. If they only have a keyword in mind, they get a list of possible domain names they could use. And if they don't like the first 10 suggestions they get, they can request 10 more. And again, and again, all the way up to 100 possible suggestions per search. It also allows you to effortlessly promote New TLDs.
All it requires is that you have an eNom account, and if you don't, you're in luck, because every WHMCS user can get one on us for free @ www.whmcs.com/partners/enom
Easier PayPal Subscription Management
WHMCS has always been great at creating subscriptions with PayPal that allow your users to automatically pay you each time they're due. However, what we didn't have until now was the ability to automatically cancel a subscription. That's about to change.
In 6.0, any time you terminate a customers product, or a customer submits a cancellation request, WHMCS will automatically communicate to PayPal that the subscription should also be terminated. Say goodbye to subscriptions ongoing after cancellations, and the process of having to refund them and remove credits. We really can't wait for this one!
Responsive Admin Area
We weren't happy with making just the Client Area responsive
and mobile friendly. Work is well underway on also making the admin area responsive
, so it's mobile and tablet friendly too. Now there's still a ways to go yet - there's a lot of parts to the admin area you know! - but over the coming months we'll be introducing more and more responsive behavior to the admin area to make it possible to login to WHMCS and use it in a more optimised way, with whatever device you use.
That's it for another 6.0 preview, but stay tuned, as next week we'll have a more in depth look at the new client area, and some of the new functionality that's coming with that. Until then, have a great week!
Posted by Matt on Wednesday, March 11th, 2015
We'd like to introduce our newest partner - e-onlinedata.
e-onlinedata is one of the leading online credit card processing and merchant services providers, offering fast, secure and affordable payment processing solutions for online merchants.
Integrated with WHMCS for fully automated recurring billing via remote tokenised storage
, signing up for an e-onlinedata merchant account allows you to charge your customers credit and debit cards, on demand, while avoiding all the risks associated with storing credit cards locally on your server.
That's not all, e-onlinedata also offers some of the most competitive rates around along with market leading support that's available whenever you need it, 24 hours a day.
Want to learn more about e-onlinedata and see how much you could save? Visit http://www.whmcs.com/partners/e-onlinedata
to find out more.
Using another merchant provider? Contact e-onlinedata
for a no obligation free rate analysis. They are so confident they can save you money on your processing fees that they are offering $100 in cash to any WHMCS user whose rate they cannot match or better.
If you have any questions regarding our new partnership, please feel free to contact us.
Posted by Sean on Tuesday, March 3rd, 2015
We are pleased to announce the release of WHMCS 5.3.12.
This update contains maintenance updates for the 5.3 series of WHMCS as well as new functionality in Domain Renewal Notices. More information on these can be found in our recent Feature Spotlight blog post: Domain Renewal Notices.
As usual, we are making available both an incremental upgrade version containing just the changed files for those upgrading from the latest previous version V5.3.11 and a full release which can be used to perform a new installation or upgrade an existing installation regardless of previous version.
Both of these are available to download from the downloads page below.
Please refer to the release notes for specific information regarding this release and details of any template changes that are required.
Posted by Matt on Wednesday, February 25th, 2015
The Internet Corporation for Assigned Names and Numbers (or ICANN for short), recently introduced some new requirements relating to how domain renewals should be handled by domain registrars. Some domain registrars have implemented changes in response to these ICANN requirements. For example eNom announced that in an effort to ensure their sub-resellers meet the new requirements, they would start sending out domain renewal notices on behalf of their resellers.
However, as you might expect, many companies wish to continue sending their own custom branded and personalised domain expiry notices, and eNom will allow you to do that, providing you can prove you can meet the requirements set out by ICANN.
As of today, any web hosting provider using WHMCS with eNom can do just that as WHMCS 5.3.12 includes the necessary tools and functionality to ensure you comply. eNom is the first registrar integrated with WHMCS to benefit from this new functionality in our product. We look forward to working with other registrars who offer similar functionality in the near future.
WHMCS has always allowed you to send domain expiry warning notices, however only prior to the expiry date. One of the new requirements from ICANN is that if a domain expires, the registrar must send at least one post expiry notice within 5 days of the expiry date. In 5.3.12, it is now possible to configure any of the reminders to be sent either before or after expiry as shown below.
Another new ICANN requirement was that it is no longer sufficient to just send the expiry notice to a domain's registered account holder, but rather it must go to the email address listed under the registrant contact of the whois record. WHMCS will now also perform this for eNom domains, sending it to both the account holder and the registrant contact (if they differ).
Lastly, ICANN now requires sufficient logging of the domain renewal notices so that an audit trail can be provided for regulatory compliance. With that being said, in WHMCS 5.3.12 we've introduced a new dedicated logging system for domain renewal notices which will keep a log of all renewal notices that are sent, along with the date and recipients, and provide an easy way to view and export that information upon request via a new report.
To get this new functionality, simply upgrade to WHMCS 5.3.12 today
More information on configuring and using this new feature can be found in the Domain Renewal Notices Documentation
For more information on the changes eNom is making and the opt-out process once you have upgraded to 5.3.12, please visit http://www.enom.com/news/867/domain-renewal-changes-starting-february-1-2015.html
Even if you don't wish to opt-out and configure your WHMCS installation to send the renewal notices to your customers, do make sure to set the "Renewal URL" inside your eNom Reseller Renewal Account Settings or eNom won't be able to direct users to your WHMCS install for the renewal in the notices that they send on your behalf.
For more specific details on the ICANN requirements, please visit https://www.icann.org/resources/pages/errp-2013-02-28-en
Posted by Matt on Wednesday, February 25th, 2015