All The Latest Release News, Insider Insights, Guest Posts and more from the team here at WHMCS

Increase Customer Confidence with an SSL Certificate


In the e-commerce business, customer confidence is essential to increasing conversion rates. According to Symantec's 2016 Internet Security Threat Report, web-based attacks increased by 36 percent from 2014 to 2015, with a fourfold rise in malware attacking Linux - the most widely used operating system on web servers. With new malware, phishing scams, and other cyber-threats appearing on the web every day, customers need to know whether or not your website can be trusted. That is where Secure Sockets Layer (SSL) certificates come in.

SSL: A Visible Sign of Security
SSL is the standard security protocol used by millions of websites to encrypt their online transactions with their customers. By creating a secure link between an Internet browser and a web server, SSL ensures that all information transmitted between the browser and the server remains private.

The SSL certificate is an essential tool for anyone conducting transactions online. Not only does adding an SSL certificate to your e-commerce site help protect your business, but it also reassures your customers that your online store is a safe, secure e-commerce site. An SSL certificate is a clear, visual confirmation that your business has taken the necessary steps to ensure your online store is a trustworthy place to conduct business.

Trust You Can See
An SSL certificate ensures the secure communication of sensitive information as it's transferred from the web browser to the web server. The SSL certificate encrypts data at the time it is submitted to a website, thereby preventing hackers from reading the information as it travels across the information superhighway. Once the information has reached the intended recipient, the data is decrypted into its original, usable form.

Since Netscape first began offering the SSL protocol as a security technology in 1996, online customers have been instructed to look for a padlock symbol in the address bar of their browsers before providing sensitive personal information over the Internet. Today, customers associate the padlock symbol with integrity and trust. The padlock represents an encrypted link between you and the customer and shows that your online store is a legitimate business or an accountable legal entity.

Your website visitors can check the authenticity of an SSL certificate and verify the ownership of your website. The ability to validate the ownership of your web domain and other details concerning the legitimacy of your organization gives customers added peace of mind when doing business with you online. Your web visitors will gain the reassurance of knowing your website is secure -- and this translates into an increase in conversions for you, the website owner.

Not just for credit cards
A common misconception is that an SSL Certificate is only needed if you accept credit card payments through your website. However an SSL certificate is just as important if you accept payments via third party payment gateways such as PayPal or 2CheckOut since an SSL certificate protects not only payment information, but all data communication between a customer and your website, ensuring personal information such as name & addresses, support requests and more are kept private.

Boost Customer Confidence With an SSL Certificate from WHMCS
You spend a lot of time, energy, and money driving traffic to your online store. To keep visitors on your site and give them the confidence to buy from you, you need to show them that their transaction is safe with your site. Secure your website's good reputation - and your customers' confidence - with an SSL certificate.

WHMCS offers three dynamic SSL options RapidSSL, QuickSSL Premium, and True BusinessID with EV. RapidSSL is the simplest of the three, while True BusinessID comes with Extended Validation which gives you the green address bar providing the maximum visual assurance to customers that your site is secure and giving them the confidence to complete their transaction.

Securing your WHMCS installation with an SSL Certificate couldn't be easier, once both WHMCS and the SSL are installed (SSL must be installed server side) then simply navigate to Setup > General Settings within the WHMCS admin area and enter your secure https:// URL into the WHMCS SSL System URL field and click Save! Now when visitors place an order or existing clients update their billing details they'll see you care about their security.

Posted by WHMCS Robert on Tuesday, June 28th, 2016

Live Chat Update Released


We are pleased to announce the release of an update to the WHMCS Live Chat & Visitor Tracking Addon.

This update is being made available to all existing WHMCS live chat customers. To upgrade, simply login to our Members Area to download the update. Jump to upgrade instructions >>

What's new?

This release features a new embedded chat design that enables customers to chat with you without switching between your website and a popup window, making chat a more streamlined and engaging experience for your customers.

The update also introduces a new color themes option, allowing you to customise the live chat popover style to easily fit your branding.

Other notable updates and enhancements include:

- Major core updates
- Improved Initiate/Proactive Chat
- Updated Web App UI
- SMTP Support for Email
- Performance and stability updates

Don't have the Live Chat Addon?

If you haven't tried the WHMCS Live Chat & Visitor Tracking Addon before, now is the perfect time.

Starting from just $6.95/month, this add-on enables you to see who is browsing your website in real-time and offer immediate customer support. Chat with your existing clients as-well-as engage new potential customers proactively and get quick and convenient access to their products, billing and more directly from the chat window.

To find out more, visit the WHMCS Marketplace.

Posted by Matt on Tuesday, June 7th, 2016

Upcoming PHP Requirement Changes


Our next major update of WHMCS will require PHP 5.6 or later.

While this will be the minimum requirement, we strongly recommend using the latest available, stable releases of all software and extensions.

Why are we changing the minimum requirement?

PHP 5.5 reaches end of life next month. This means it will no longer be supported by PHP and perhaps more importantly, will not receive any further security updates. For that reason, we are encouraging all our users to upgrade as soon as possible.

In addition to that, raising the minimum requirement allows us to take advantage of advancements in the PHP language, as well as newer third party libraries and functionality that make developing and maintaining the product easier and more performant.

What do I do if I am running a version of PHP older than 5.6?

We recommend that you upgrade as soon as possible. If you are using a web hosting provider and not on a dedicated server for your WHMCS installation, you will want to contact your hosting provider and ask them how you can upgrade to PHP 5.6. Future versions of WHMCS will require PHP 5.6 as a minimum meaning you will be unable to upgrade until the server is upgraded to PHP 5.6 or later.

What about PHP 7.0?

We're already developing, running and testing WHMCS internally in PHP 7 environments. Within the last few weeks, Ioncube has released loaders that support PHP 7.0 under beta status. We continue to monitor and watch with interest the progress of Ioncube's loader development for PHP 7.0 and are committed to delivering WHMCS with support for PHP 7.0 as soon as the necessary Ioncube loaders are made available.

As always, if you have any questions or concerns, please feel free to reach out to our support team.

Posted by Matt on Thursday, June 2nd, 2016

Put Customers in Control, Let them Build the Perfect Package


The Configurable Package Addon gives your customers the freedom to choose what they feel is best for them. Expand upon your hosting packages by giving control to the customer allowing them to pick exactly what they need from your current hosting packages. In many cases one size does not fit all. Set your business apart from the crowd by becoming a versatile provider with the Configurable Package Addon from WHMCS.

The Configurable Package Addon works with both cPanel & DirectAdmin allowing those web hosting providers who utilize these control panels to offer a completely customizable experience with no additional effort. As a web hosting provider, you will not have to do any additional work. WHMCS will automate the entire process with the new customizable options your customers choose. This is done through combining the power of the Configurable Package Addon with an extended module for automated provisioning, upgrades/downgrades and more.

Increase Sales Potential

No one customer is the same. The Configurable Package Addon from WHMCS provides you with a variety of options to sell to your customers. You instantly become a more flexible provider by not only offering multiple packages but allowing your customers to customize those packages to fit their needs. The ability to customize their package gives customers the freedom to choose exactly what they want, a la carte. For example, it's common for providers to offer hosting packages to their prospective customers. Typical options may look like this:

Package #1 5GB Disk Space - 10GB Bandwidth - 1IP - 10 Email Accounts
Package #2 20GB Disk Space - 20GB Bandwidth - 5IP - 15 Email Accounts

A customer who is looking for 3 IP's but has no need for the additional emails or disk space may leave this web hosting provider's website to view a competitor's because they are unwilling to pay for additional services they do not want or need. This is where the Configurable Package Addon saves the day. With the Configurable Addon you'll be able to allow the customer to choose Package #1 but purchase the 2 additional IP's they require, turning a potential lost customer into additional business. To sum it up, with the Configurable Package Addon you have nothing to loose but everything to gain.

Hands Free Automation

It's also fully automated. Harnessing the power of WHMCS the Configurable Package Addon will provision automatically, do automatic upgrade/downgrade calculations along with account set up. It also supports a wide variety of sales options including: Disk Space, Bandwidth, Number of FTP Accounts, Number of Email Accounts, IP Addresses, and several more. Providing a variety of options for whatever combination of products your clients require, you give them the power to tailor your offerings to their needs. It's simple and easy.

Getting Started

Getting started is easy, simply visit the WHMCS Marketplace listing and click "Buy Now". Once purchased, you'll be up and running in minutes. Any questions you may have are covered in our comprehensive documentation found here.

Start offering more customization for your packages immediately, automatically and with ease for a one time payment of $69.95!

If you have a question, feel free to drop a comment below!

Posted by WHMCS Robert on Tuesday, May 10th, 2016

Protect your PHP Application with the Licensing Addon


Today we're going to discuss how you can license your own applications using the same rock solid licensing solution we use here at WHMCS. The Licensing Addon makes it easy to package, sell and manage usage of your commercial web-based software applications. By combining the billing, client management and support features you know with software application licensing and digital delivery the Licensing Addon transforms WHMCS into a complete solution for software developers.

Sell the way you want
The Licensing Addon is completely flexible, designed to fit your individual needs by supporting all billing cycles and billing features provided by WHMCS - prorata, late fees, and more. It also gives you the ability to automatically license on activation (when the end user installs your app) and re-issue licenses in the event the end user moves their installation to a new location. You also have the ability to control the prefix for your license keys which allows you to differentiate between the products you offer. Giving you the potential to offer different tiers and features with each product.

Protect your app
A difficult task when selling a PHP Application is maintaining control of your app whether that be preventing fraudulent orders, managing user access, or abuse of your software. The Licensing Addon assures you have ownership over your product at all times by allowing you to track your clients use of your PHP Application from start to finish. Once a customer purchases your app, they will automatically be issued a license key from WHMCS. This key will allow you to suspend and/or terminate their access at anytime. This can be used in the event of an overdue invoice or if your application is being abused (fraud/chargebacks).

You can also define the length of the keys you use and control how you restrict access. By imposing download restrictions you can ensure only users with a valid license can download your app. This can also be used to enforce update requirements, for example you may wish to require a user to have support & updates enabled before having access to a specific version of your product.

Up-sell your customers
The Licensing Addon has support for "un-lockable" add-ons and extras within your licensed product. This means you can easily up-sell your customers with products such as branding removal, extended support, additional features, and anything else you'd like to provide, for an additional fee. The possibilities are truly endless!

Getting started
Supporting both local and remote license keys, copy & paste ready integration and a simple API, integrating the WHMCS Licensing Addon to your application is as easy as can be. Once purchased, we will provide you with the PHP licensing code ready to implement in your app and when integrated you're ready to start selling. It's as simple as that!

Start selling your PHP Application automatically, securely & efficiently through WHMCS with the Licensing Addon for only $99.95.

If you have a question, feel free to drop a comment below!

Posted by WHMCS Robert on Wednesday, April 27th, 2016

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