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All The Latest Release News, Insider Insights, Guest Posts and more from the team here at WHMCS

Announcing the Claim Your .UK Addon


Today we are pleased to announce the release of an addon that enables domain registrars running WHMCS to take orders for reserved .uk domain names.


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What is a reserved domain name?

On 10th June, Nominet launched a new shorter TLD, .uk. With it they are offering existing .co.uk domain holders the opportunity to "claim" the equivalent .co.uk domain which has been reserved for them for a period of five years.

What does the addon do?

Through a simple yet informative process, "Claim Your .UK" enables your customers to order their reserved .uk domain names through you. Introducing a page dedicated to the new .UK TLD, the module is designed to educate and provide information about how the reservation process works, allowing users to check if their domain name is reserved and available to claim, as well as confirming who has the right to register it, and informing the end user of the very specific requirements needed to get a successful registration.

Give it a try for yourself @ http://go.whmcs.com/423/claim-your-uk-demo

How can I use it?

We are providing a fully functional ready to go solution, where all you need to do is install the addon, configure your pricing for the .UK TLD, and then link to it from any website, blog, social media or email marketing campaign.

How do I get it?

The module is free and easy to install. To get the addon and for installation instructions, please refer to http://docs.whmcs.com/Claim_Your_.UK_Addon

Questions?

If you have any questions, feel free to let us know. Our technical support team is available to answer your questions 24 hours a day.
www.whmcs.com/get-support


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Already a WHMCS eNom Domains Reseller? Your pricing has already been reduced to $6.75 for 1 year registrations, and a massive 30% reduction for registrations of 2 years or more reduced from $6.95 to just $5.00/yr.
Promotional pricing applies to new registrations only, and is valid until the end of September.

Not yet a WHMCS eNom Domains Reseller? Click here to find out how to become one...


Posted by Matt on Tuesday, August 5th, 2014







WHMCS V5.3.8 Released


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We are pleased to announce the release of WHMCS 5.3.8.

This update contains maintenance and stability improvements.

We are making available an incremental upgrade version containing just the changed files for those upgrading from the latest current version V5.3.7. We are also making available a full release which can be used to perform a new installation or update an existing installation regardless of previous version.

Both of these are available from the downloads page below.

As always, we have worked hard to keep template changes to a minimum. To that end, there are no changes required in this update for the "Default" template. There are however changes to the Classic, Portal and the view cart page of the order form templates. Full details of these changes can be found in the release notes here.


Posted by Matt on Wednesday, July 9th, 2014







Introducing Fast-Track Support


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Today we are pleased to announce the launch of Fast-Track Support - a new option that enables you to jump right to the front of the queue.

At WHMCS, our support technicians typically respond to tickets in the order in which they are received. But we appreciate that sometimes, an issue requires more urgent attention. And that's where Fast-Track support comes in.

Purchasable as an upgrade on a per ticket basis, either at the time of opening a ticket, or at any time throughout the life of that ticket, upgrade to Fast-Track support, and your ticket gets escalated immediately to the top of the queue, with a guaranteed response time of under 60 minutes*.

Available Monday to Friday, 8am to 5pm CST, at an introductory price of just $5 for the first 30 days, we invite you to give Fast-Track support a try today. Simply open a support ticket and select the option to upgrade.

And if for any reason you aren't completely happy with the service you receive, we will provide a full refund.

Over the past 12 months, we've been working really hard to bring our customers both a more efficient and improved quality of support. We have introduced a dedicated Customer Service team, available Monday thru Friday, from 6am to 9pm BST.
And what's more, we are now proud to offer full 24x7 technical support coverage, 7 days a week.

So you can rest assured, whenever you need us, we'll be here.


* A response is not necessarily a resolution. Resolution will depend upon the nature and complexity of an issue.


Posted by Matt on Thursday, July 3rd, 2014







Upcoming .UK Launch on 10th June


On 10th June 2014, the new .UK TLD officially launches and becomes available for anyone to register.

We already added support for .UK registrations to WHMCS and so in order to begin taking orders for this new TLD in WHMCS, on the day of the launch you will need to do two things:

1. Add the TLD along with your desired pricing in Setup > Domain Pricing
2. Add a new WHOIS Server Definition to the default WHOIS Servers list shipped with WHMCS. To do this, you need to open the /includes/whoisservers.php file with a text editor and add the following line to the bottom of the file:

.uk|whois.nic.uk|No match

If you need any assistance completing the above, please contact our support team and they'll be happy to assist you.

Further information can be found @ www.dotuklaunch.co.uk

Note: Nominet have reserved the .uk domains for any existing UK domain holders who have a .co.uk, .org.uk, .me.uk, .net.uk, .ltd.uk or .plc.uk equivalent, and that reservation lasts until 10 June 2019 - so those domains will return as reserved and unavailable during a whois lookup. There is no way at this time for us to be able to provide a reliable solution for those to be ordered by only the eligible persons in an automated way, and therefore orders for those will need to be processed manually by staff using the admin order process.

Additional Updates for Nominet Users

  • Last month, Nominet introduced a new data quality policy. We can confirm that WHMCS does perform formatting validation to ensure meeting the data completeness part of the requirements - that is a correctly formatted address, postcode, phone number and email address. Please note that with phone numbers there is no need for end users to enter a country code - WHMCS will automatically prefix this at the time of the registration.
  • The forthcoming data validation/verification requirements are harder to overcome in an automated way however and continue to be a topic of internal discussion.
  • We would also like to take this opportunity to confirm that we are aware of feedback from some Nominet users in our community regarding the need for additional validation of the extended attributes required to register .UK domain names and this is something that we are working to address.


Posted by Matt on Sunday, June 1st, 2014







WHMCS V5.3.7 Released


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We are pleased to announce the release of WHMCS 5.3.7.

This is a maintenance release addressing over 100 cases. A full list of changes can be viewed in the changelog.

As usual, we are making available both a full release (which can be used to perform a new install or update an existing installation regardless of previous version) and an incremental version (which can be used to upgrade for anybody running V5.3.6). Both of these are available from the downloads page below. For more information please visit our Release Types documentation.

We always strive to keep required template changes to a minimum but this update has touched a larger number of template files than usual. However, several of these changes relate to optional functionality within WHMCS, so they may not be required for your use of WHMCS or custom template. Please review the template changes section of the release notes for a detailed list of changes, and to determine if you need to apply them to your custom themes.


Posted by Matt on Tuesday, May 13th, 2014







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