Today's Feature Spotlight focuses on functionality that was added in WHMCS Version 6.0, PayPal Subscription Automation. Have you ever had a situation where a customer has cancelled only to find next month they have a PayPal Subscription which continues to pay you? At best it's extra time and effort for you to have to deal with and refund it, at worst it can lead to a very upset customer.
Lot's of you told us this was a problem you faced, and so in WHMCS 6.0 we introduced automated PayPal Subscription Cancellation, saving you time, money, and keeping customers happier. In addition, It also helps with upgrades ensuring that if a user changes their package, any previous subscriptions are cancelled automatically to avoid double payment.
Getting StartedA new option has been added under Setup > General Settings > Invoices tab called Automatic Subscription Management. Once enabled, WHMCS will automatically cancel the PayPal Subscription ID associated with a service at service cancellation and upgrade time.
The great news is that if you started using PayPal Subscriptions after 2009, ticking the Automatic Subscription Management is all the setup that's needed. Right away you will see a Cancel Subscription button under the client's products/services tab to manually cancel a subscription at any time.