Live Chat Addon - New Embedded Chat Feature
By Matt / May 9th, 2012
WHMCS Live Chat is developed in partnership with Stardevelop, bringing WHMCS users a powerful integrated live chat/visitor tracking solution that includes a Windows Desktop Client to monitor visitors and handle chats. The custom Live Help Messenger solution tailored specifically to WHMCS means that you can instantly see if a website visitor is a registered client, and get direct access to their tickets, profile, and other client specific information from the chat interface. Chats are also logged under the WHMCS ticket history for a client.
This latest update to the WHMCS Live Chat Addon introduces an embedded chat interface that can be used in place of the previous chat popup window (screenshot below). The new embedded chat window also supports HTML5 sound alerts and will allow the visitor to switch to the regular popup window.
Also introduced to co-incide with this is an embedded offline email interface for when no operators are available.
Find out more @ www.whmcs.com/addons/live-chat
The update can be downloaded from the Downloads section of our client area, and instructions for upgrading can be found @ http://docs.whmcs.com/Live_Chat_Addon#Upgrading